Customer Service Assistant
- Location: Marshfield, WI
- Type of Employment: Full-time
- Industry: Transportation
- Function: Customer Service
- Experience: Entry-Level
Company Description
Roehl Transport is looking for a highly adaptable, customer service rock star to join our team!
Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Over fifty years later, Roehl Transport, still family owned, has grown to one of the largest, most progressive, and safest transportation and logistics companies in the nation. With over 2,500 employees Roehl is headquartered in Marshfield, Wisconsin and has offices in Appleton, WI; Chicago, IL; Atlanta, GA; Phoenix, AZ; and Dallas, TX. Roehl provides truckload service throughout the United States and Canada. We service over 8,800 customers and some of the most recognized brand names in the nation.
Roehl has earned hundreds of distinctions including two of the industry's highest safety honors: the American Trucking Associations' President's Trophy three times and the Truckload Carrier Associations' Annual National Fleet Safety Grand Prize two consecutive years. We have led the industry in the adoption of advanced operation technologies and are a leader in environmental initiatives. Our management practices have earned us recognition as one of the best managed trucking companies in America. Roehl is built on values - a commitment to efficiency, to timely service and promises kept; to quality, courtesy, reliability and a respected public image with a cornerstone value of safety.
At Roehl we recognize that our people ultimately power all we do. We provide a professional work environment coupled with award winning human resource practices which include training and opportunities that encourage you to be your best. Whether you are interested in information technology, business management or customer service, at Roehl you'll find a variety of career options that will suit your interests, skills, and the advancement of your professional goals. If you like to work on team and get a rush out of making a difference then read on my friend, we like you already!
Job Description
The Job:
As a Customer Service Assistant you will work be responsible for making sure our Professional Drivers are able to be productive by setting effective pick up and delivery appointments with our customers. Your efforts will contribute to Driver Success by making sure our drivers’ time is respected. You will work closely with our Customer Service Representatives, our Capacity Planners, and our Fleet Managers as together we achieve our mission of delivering "confidence and satisfaction" to our customers.
Qualifications
The Fit:
At Roehl Transport we value Mutual Support & Teamwork, Respect, Making a Difference, Honesty, Integrity, Accountability, Customer Care, Driver Success, and our Cornerstone Value: Safety! These values guide our daily interactions with each other and our customers. We are looking for an individual that shares our values and someone who is looking to grow and develop professionally with an organization that is committed to their success! We work hard and we have fun collaborating together as we accomplish our goals!
Our industry is very dynamic and no two days are the same. That is one of the reasons we love what we do! So you will need to be very adaptable, able to plan, organize, prioritize, and complete multiple tasks. You will also need to be a pro at analyzing, anticipating, and evaluating problems, solutions, and situations in order to draw logical conclusions and make well informed decisions.
You will also need to be an exceptional communicator with superior listening skills and able to build strong relationships with a wide variety of people.
The Experience:
This is an entry-level position and is ideal for a recent college graduate or for someone who has been working in retail. Experience with Microsoft Office is a must! We offer comprehensive training to ensure that you will be successful in your new career.
The Schedule:
This is a Monday through Friday schedule. Your work day starts at 7:00 am and ends at 4:00 pm.
The Salary:
You will receive competitive hourly compensation, an operations bonus, variable compensation bonus, medical, dental, 401k, profit sharing, and PTO! We even offer 100% tuition reimbursement if you want to further advance your education!
The Start Date:
We are ready for you to start as soon as you can!