Non-Driving Opportunities >> Customer Service Representative
Customer Service Representative
Description
The Opportunity:

As a Customer Service Representative you make a difference by finding creative and innovative solutions to our customers freight transportation needs and ensuring that we have safe and highly productive freight for our professional drivers to haul. In addition to managing the awarded freight from our customers and you develop new business with your customers by leveraging the positive and trusting relationships you have developed. You collaborate daily with other team members with your market area to achieve key objectives in productivity and service.

You create Driver Success by helping our drivers stay productive and earn a good living.

 
The Fit:

At Roehl Transport we value Mutual Support & Teamwork, Respect, Making a Difference, Honesty, Integrity, Accountability, Customer Care, Driver Success, and our Cornerstone Value: Safety! These values guide our daily interactions with each other and our customers. We are looking for an individual who shares our values, someone who is looking to grow and develop professionally with a team who is committed to their success! We work hard and we have fun collaborating together as we accomplish our goals!

Our industry is very dynamic and no two days are the same. That is one of the reasons we love what we do! So you will need to be very adaptable, able to plan, organize, prioritize, and complete a variety of responsibilities. You will also need to be a pro at analyzing, anticipating, and evaluating problems, solutions, and situations in order to draw logical conclusions and make well informed decisions.  

As a Customer Service Representative it is critical that you are able to effectively empathize, be a solid communicator, a first rate listener, and possess a high level of self-awareness.


The Experience:

This is a mid-level position that requires 3-4 years of direct customer service experience in a contact center environment and preferably with a truckload transportation carrier.


The Salary:

You will receive a competitive salary, a solid operations bonus, variable compensation bonus, medical, dental, 401k, profit sharing, and paid time off! We even offer tuition reimbursement if you want to further advance your education!


The Start Date:

We are ready for you to start as soon as you can!


The Company:

Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck.  Fifty years later, Roehl Transport, still family owned, has grown to one of the largest, most progressive, and safest transportation and logistics companies in the nation.  With over 2,800 employees Roehl is headquartered in Marshfield, Wisconsin and has offices in Appleton, WI; Chicago, IL; Atlanta, GA; Phoenix, AZ; and Dallas, TX.  Roehl provides truckload service throughout the United States and Canada.  We service over 8,800 customers and some of the most recognized brand names in the nation. We are a 2018 Forbes Magazine Best Mid Sized Employer.

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