The Opportunity:
As an Infrastructure Support Analyst, you make a difference by providing technical support for over 600 users across 13 different locations and wireless access and intranet service for our 2,500 professional drivers—this exciting opportunity to provide exceptional customer service and technical support across many complex software and hardware technologies.
You create Driver Success by ensuring that our team members have the necessary technology tools to support our professional drivers and our customers.
The Fit:
At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We are looking for someone who shares our values and is motivated to grow with our successful team! We work hard and have fun collaborating as we accomplish our goals.
You will use your strong analytical and problem-solving skills to determine how to proactively identify, research, resolve and document technical issues that arise. Additionally, you use your superb customer service skills to work closely with end-users to ensure they have an exceptional customer service experience.
We are looking for someone with expertise in installing, configuring, and troubleshooting Microsoft Desktop technologies, including RDS and Office, printers, VoIP phone systems, and desktop/laptop hardware components in a 24x7 Service Level environment.
You will need knowledge of Active Directory and network services (DNS, DHCP, and WINS) and experience configuring and troubleshooting mobile devices.
A big plus if you have experience with Office 365, SharePoint, Windows 10, Cisco voice & video technologies, and the Microsoft System Center Suite.
The Wage:
You will receive a competitive hourly wage, a variable compensation bonus, medical, dental, 401k, profit sharing, and paid time off! We even offer tuition reimbursement if you want to advance your education further!
The Company:
Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Sixty years later, Roehl Transport, still family-owned, has grown to one of the nation's largest, most progressive, and safest transportation and logistics companies. With over 2,800 employees, Roehl is headquartered in Marshfield, Wisconsin, and has offices in Appleton, WI; Chicago, IL; Atlanta, GA; Phoenix, AZ; and Dallas, TX. Roehl provides truckload service throughout the United States and Canada. We service over 8,800 customers and some of the most recognized brand names in the nation. We are a 2018 Forbes Magazine Best Mid-Sized Employer.