Non-Driving Opportunities >> Customer Service Planner
Customer Service Planner
Location: Appleton, WI
Type of Employment: Full-Time
Industry: Transportation
Function: Customer Service
Experience: Mid-Level

The Opportunity:

As a Dedicated Customer Service Planner you make a difference by owning the performance of one our dedicated accounts. You manage the customers key performance indicators, solicit and book customer freight, and plan your dedicated drivers on the freight that will maximize the safe and productive use of their available hours of service, meets the customers' expectations for on time pickup and delivery, limits the amount of unbilled miles, and accommodates drivers' hometime requests. You create Driver Success by making sure our drivers stay productive and earn a good living.

For this role you will work onsite at one of our customer locations.

The Fit:

At Roehl Transport we value Mutual Support & Teamwork, Respect, Making a Difference, Honesty, Integrity, Accountability, Customer Care, Driver Success, and our Cornerstone Value: Safety! These values guide our daily interactions with each other and our customers. We are looking for an individual who shares our values, someone who is looking to grow and develop professionally with a team who is committed to their success! We work hard and we have fun collaborating together as we accomplish our goals!

Our industry is very dynamic and no two days are the same. That is one of the reasons we love what we do! So you will need to be very adaptable, able to plan, organize, prioritize, and complete multiple tasks. You will also need to be a pro at analyzing, anticipating, and evaluating problems, solutions, and situations in order to draw logical conclusions and make well informed decisions.

Additionally it is critical that you are able to effectively empathize, be a solid communicator, a first rate listener, and posses a high level of self-awareness.

The Experience:

This is a mid-level position that requires 3-4 years of transportation experience preferably working in a freight planning capacity with an over-the-road carrier.

The Salary:

You will receive a competitive salary, a solid operations bonus, variable compensation bonus, medical, dental, 401k, profit sharing, and paid time off! We even offer tuition reimbursement if you want to further advance your education!

The Start Date:

We are ready for you to start as soon as you can!

The Company:

Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck.  Fifty years later, Roehl Transport, still family owned, has grown to one of the largest, most progressive, and safest transportation and logistics companies in the nation.  With over 2,800 employees Roehl is headquartered in Marshfield, Wisconsin and has offices in Appleton, WI; Chicago, IL; Atlanta, GA; Phoenix, AZ; and Dallas, TX.  Roehl provides truckload service throughout the United States and Canada.  We service over 8,800 customers and some of the most recognized brand names in the nation. We are a 2018 Forbes Magazine Best Mid Sized Employer.  
This opening is closed and is no longer accepting applications