Non-Driving Opportunities >> Customer Service Support Specialist
Customer Service Support Specialist
Description
Location: Marshfield, WI
Type of Employment: Full-Time
Industry: Transportation
Function: Customer Service
Experience: Intermediate to Advanced


The Job:

As a Customer Service Support team member you make a difference by supporting our customers during the overnight hours. Your support includes booking freight, providing status updates on active pickup and deliveries and providing solutions to the various and complex challenges that arise.

Additionally, you provide support to our professional drivers by making sure we have productive freight available for them and resolving issues when they arise. 

 
The Fit:

At Roehl Transport we value Mutual Support & Teamwork, Respect, Making a Difference, Honesty, Integrity, Accountability, Customer Care, Driver Success, and our Cornerstone Value - Safety! These values guide our daily interactions with each other and our customers. We are looking for an individual that shares our values, someone who is looking to grow and develop professionally with an organization who is committed to their success!  We work hard and we have fun collaborating together as we accomplish our goals!

Our industry is very dynamic and no two days are the same. That is one of the reasons we love what we do! So you will need to be very adaptable, able to plan, organize, prioritize and complete a variety of responsibilities. You will also need to be a pro at analyzing, anticipating, and evaluating problems, solutions, and situations in order to draw logical conclusions and make well informed decisions.  

As a Customer Service Support team member, it is critical that you are able to effectively empathize, be a solid communicator, a first rate listener and possess a high level of self-awareness.


The Experience:

No transportation experience is necessary. We provide you with all the training you need to be successful. This is an ideal role for someone with a retail or food service background who is looking to take their career to the next level.


The Schedule:

This is a unique 7 days on 7 days off schedule. You will start your shift on Tuesday and end it the following Monday. You will then have the next 7 days off.

Your work day will start at 6:00 pm and end at 6:00 am.


The Salary:

You will receive a competitive salary, a solid operations bonus, variable compensation bonus, medical, dental, 401k, profit sharing, and paid time off! We even offer 100% tuition reimbursement if you want to further advance your education!


The Start Date:

We are ready for you to start as soon as you can!


The Company:

Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Fifty years later, Roehl Transport, still family owned, has grown to one of the largest, most progressive, and safest transportation and logistics companies in the nation. With over 2,800 employees Roehl is headquartered in Marshfield, Wisconsin and has offices in Appleton, WI; Chicago, IL; Atlanta, GA; Phoenix, AZ; and Dallas, TX. Roehl provides truckload service throughout the United States and Canada. We service over 8,800 customers and some of the most recognized brand names in the nation. We are a 2018 Forbes Magazine Best Mid-Sized Employer.
This opening is closed and is no longer accepting applications